Refund Policy
#jmChallenge:
Given the nature of the downloadable digital content, workouts and resources associated with #jmChallenge, we unfortunately cannot offer you a refund after you have logged into the #jmChallenge app.
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If you are unable to participate in #jmChallenge after you have accessed the #jmChallenge app, you may request to have your #jmChallenge fees applied to a future #jmChallenge round, by emailing dollhouse@jasminemaysfitness.com.
If approved, you payment will be applied to the next immediate #jmChallenge round. Please note, you will be responsible for any price difference between your credited payment and the next round's challenge fees.
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#jmONE Personal Training:
All Sales are final. Session(s) must be used within 12 months of purchase.
Payment for sessions is required to be made on or before the date of the session.
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24 Hour Cancellation Policy:
You may cancel or change the time of the session provided that a minimum of 24-hours’ notice is given. You can make these changes on www.jasminemaysfitness.com, the Jasmine Mays Fitness WIX App, or by contacting Jasmine Mays directly (jasmine@jasminemaysfitness.com).
There will be a $20 fee on any cancellations made within 24 hours of your session or no-show appointments.
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Group Fitness Classes:
We do not offer any refunds for purchased Unlimited Class Memberships and/or subscriptions. We offer drop-in classes for $8.00, so come and check out some of our classes before purchasing an Unlimited Class Package.
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3 Month Unlimited Cancellation
By signing up for a 3 Month Unlimited Class Membership, you will receive a discount of $10.00 off of the 1 Month Unlimited Class Membership price, for committing to being charged for three consecutive months. If you wish to cancel your 3 Month Unlimited Class Membership, before three consecutive charges, please email dollhouse@jasminemaysfitness.com, before your credit card is charged for the upcoming month.
We will cancel your 3 Month Unlimited Class Agreement and charge you the 1 Month Unlimited Class Membership price for the previous months. (Ex: You agree to 3 months at $35.00 per month and cancel after 2 months, you will be charged the 1 month price of $45.00 for 2 months, totaling $90.00.)
No refunds will be given for an unused memberships.
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Additional non-returnable items:
* Gift cards (Gift card value will never expire)
* Downloadable software products
* Some health and personal care items (i.e. protein bars, shakes, etc.)
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Fitness Apparel & Swag
Unworn, unused, same condition as received fitness apparel and swag items can be exchanged within 7 days of purchase, for similar item or store credit.
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Gifts
If the item was marked as a gift when purchased, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
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Shipping
To exchange your product, you should mail your product to:
3117 W. Craig Rd. Ste 110
North Las Vegas, NV, 89032
United States.
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You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.